Here we will create a customer service chatbot for a “FinTech” company using Amazon Lex. After I’ve created the chatbot I will integrate it into Amazon Connect to create a call center workflow.

Create the Bot image

We will then create the initiating input. These are called utterances and they will prompt the proper response from the chatbot. image

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We have to input the responses that automate after input from the user. Within the creation of each slot we can determine how to order the steps of the conversation. image Once this has been setup and the proper prompt-response slots have been created, we can now interact with the chatbot.

Now we have a conversation! image

Next, we need to envoke a lambda function to be able to make the chatbot more dynamic in regards to correct/incorrect input. image image

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